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Retail Consulting Services

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Retail Store Team Consulting

Mind the gap!

Is one store dragging down the area? Is one area dragging down the region?

Let’s reveal the gaps and get to work on resolving them with our retail consulting!

Retail Consulting firms predominantly involve many rounds of meetings which lead to discovering extortionately high daily rates and a partnership that mostly benefits the consultant (not the client)! I’ve seen first hand how retail consulting works and it angers me to have seen impressive lip service; stating obvious factors that people inside the business could have identified!

It is time to put an end to this approach and make way for a new style of retail consulting.

This is where The International Retail Academy comes in. This is where your no BS (but respectful) partner, Kayleigh comes in.

Kayleigh will uncover, prescribe and coach on the solutions to your retail dilemma. What some retail consulting firms will achieve in 6 months, we will achieve in 6 weeks; sometimes faster!

Typically the success of a store or region is down to 2 things. People or processes. We all know this and you certainly don’t need a retail consultant to be on your payroll to understand that.

However, what you need to know is that Kayleigh has worked in, and seen it all, first-hand.

Would you rather work with a retail consultant who has walked the path inside of retail across a spectrum of roles in several countries or with a firm who have been in business for years but haven’t been in retail for years..?

You see, the prescription requires knowledge of current affairs, knowledge of the real-world; and it’s hard to get that when all you do is walk around in a stuffy suit all day and only go to a retail store for a brief period of time.

This approach will not get you results as fast as you need.

Retail consulting is for you if

  • You want a store or a specific area to achieve better KPI’s

  • You want them to achieve results you know they have done in the past!

  • You need the team to pick up the pace and standards with operations

  • You want to elevate the selling ceremony

  • You want the team to have more confidence and competence

  • Operating profit is in decline but closing the site(s) is not ideal

  • Team turnover is unusually high

  • Problems tend to come out of that store


Your own time is stretched and limited

You certainly don’t have the bandwidth or resources within your team

You’ve tried a few things, but a short while later, the same issues come up

This is where our retail consulting and coaching services come in

As a heart-centred, people person I am able to quickly get to the truth of the matter in a caring yet direct way. Once I uncover what is truly going on with the leadership, with the team, I can get to work on the resolution.

I require access all areas. In order for this partnership to yield the best outcomes, openness is required.

If you’d like something more fluffy, please employ a consultant who will tell you everything you’d like to hear; I will tell you what you need to hear – because this is the best kind of service that will ensure your brand growth and stability in the market.

You teams will be observed, I’ll ask questions, I’ll find out what motivates them and what causes them to work against policy or continually fail to meet your business standards.

I will unravel them at a deep-level to extract the core issue. Much of my work is around unravelling mindset, getting to the core of why retail teams face difficulties. Our retail consulting is like detective work!

Most firms will spot on the surface details; but we uncover the underlaying details.

Where most consultants strive to train and resolve, I have actually lived and seen it all, from all perspectives of the retail industry.

This is why my methods and techniques work

You might be thinking, what on earth is this technique?

Imagine you’ve worked with a consultant before. Maybe you have!

You’ve invested alot of money only to be told you need to initiate XYZ which could be a customer service programme or a new set of business routines or you need to change the leader. Then the consultant takes the fee and leaves you to execute the rest.

The process drops off and the same issues arise again.

The International Retail Academy was born out of passion to retain and inspire talent in YOUR business.

The fact is – Kayleigh cares enormously about the retail industry because it gave her a pathway to a fabulous career. Kayleigh believes anyone can grow and thrive in retail, no matter what your story or background is.

We understand that the root cause of any business issue is mostly down to the belief systems, mindset and motivations of the leaders – which is then trickled down to every single person in the business.

This is why the majority of my time is spent with your leadership team.

What to expect in this consulting container

Deep-dive into team leadership. Who is doing what, what do they enjoy, what are their pain-points. I dig deep to find out why they are struggling/failing/not complying/etc

Detailed assessment of store environment versus local demographic.

Everything from the music to the mirror placement.

The entrance zone to the fitting rooms.

The daily team briefs to the end of shift routine.

I will assess how your teams are set-up for success at the start of each shift.

How often are they being updated or coached or trained.

Where are the gaps!

I will find the gaps and get to work on filling them!

The Process in Accelerating your Retail Results

Your chosen store (or area) will enter into a 1 month retail consulting acceleration container and I will loop back with you 2 weeks afterwards to support the progress being made and discuss any retainer needs you may have.

​​Click here to know more about retail consulting services.

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