Many corporate applications can be integrated with Vonage Premium and Advanced service tiers. Google Workspace, Microsoft 365, Clio, Bullhorn, ConnectWise, Job Diva, Oracle NetSuite, Microsoft Dynamics, and Slack are just a few examples. It also interfaces with Salesforce, HubSpot, SugarCRM, and Zoho, as well as other CRM software. Learn more about CRM software and view our Best CRM Software of 2021 ranking.
Vonage also collaborates with Zapier to help organizations design their own processes. Vonage APIs can also be used by software developers to create unique communications systems for their businesses.
Is there a Vonage app for mobile phones?
Employees may utilize their iOS and Android devices for work with the Vonage Business Communications Mobile App. Employees can make and receive unlimited calls and texts to United States phone numbers, as well as private texts, group texts, and instant chats to coworkers, using the app. Users can also use the app to share files with their coworkers and change their settings. Finally, the software allows users to start and attend video conferences with Vonage Meetings. Depending on your cell phone plan, data fees may apply to mobile app usage. The Apple App Store and Google Play are both good places to look for apps.
From a laptop or desktop computer, users may make calls, receive texts, and control the Vonage Business phone system via a desktop program. The Vonage website has a link to download the app.
Is Vonage Compatible With Unified Messaging?
Yes, unified messaging is included on all Vonage plans. Users may send and receive voice and text messages, as well as participate in video conferences, using its apps. Compatible cell phones, tablets, and softphones can access these capabilities (desktop and laptop computers).
Is Vonage Video Conferencing Available?
Yes, Vonage Meetings is a free video-conferencing program that can be accessed through the Vonage Business Communications mobile and desktop applications. Vonage Meetings allows up to 16 people to participate in high-quality video conferences and up to 100 people to participate in voice conferences. In-meeting chat, the ability to record participants, and screen sharing are all included in Vonage Meetings. Users on the Premium and Advanced plans can host up to 100 participants in video conferences.
Is Vonage equipped with security features?
Vonage Business Communications has a number of security options. Admin accounts can configure a range of call recording rules, and text communication is encrypted. Verify API, which enables for two-factor authentication, can be used into Vonage Communications APIs. Vonage also complies with the General Data Protection Regulation (GDPR), payment card industry (PCI) laws for securely accepting payments, the Sarbanes–Oxley Act of 2002 (SOX) accounting requirements, and FCC regulations.
Is Vonage in compliance with HIPAA?
Yes, Vonage Business Communications complies with the 1996 Health Insurance Portability and Accountability Act’s criteria (HIPAA). Vonage is also certified by the Health Information Trust Alliance (HITRUST) Common Security Framework. Its conferencing solution, Vonage Meetings, is not HIPAA compliant.
What Kinds of Hardware Does Vonage Provide?
Vonage’s service is compatible with a number of VoIP desk phones, IP phone cordless headsets, and conference room speakerphones from vendors like Polycom and Yealink. You can also use Vonage’s service through its smartphone and desktop apps. If you’d rather utilize an existing third-party phone, contact Vonage for help connecting it.
Vonage is perhaps the most well-known voice-over-IP brand (VoIP).
Vonage’s attraction (which starts at $9.99 per month for the first year) is based on its mobile applications, which turn your phone into a virtual expansion that doesn’t use up mobile calls, making it appealing to both smartphones and landline users. However, Vonage can be more expensive than competitors such as business Editors’ Choice RingCentral and lacks personal Editors’ Selection Skype’s video calling capability, possibly due to its high profile. Despite this, Vonage’s call quality is excellent, its setup is straightforward, and its commercial plans are competitive.
Setup and Pricing
The Vonage base plan includes unlimited calling to landline phones and mobile phones in the United States, Canada, Mexico, and Puerto Rico for $9.99 per month for the first year. Following that, you’ll be charged $24.99 every month.
Your subscription includes not just that service, but also a hardware adapter delivered to your location and telephone number portability, which means you won’t have to change your current number. Because of the adapter, you won’t need to keep your PC on all the time to get phone service.
Vonage Since our last evaluation of Vonage, the VoIP service’s price has dropped marginally, and Mexico (landlines and mobile) is a different geographical coverage area for the VoIP service. Vonage World, which starts at $9.99 and rises to $27.99 for the first year in even more than 60 countries, has also received a price increase. There’s also a Vonage 3,000 to Globe Philippines package, which starts at $14.99 for 3 months and then goes up to $29.99 each month after that.
What Features Does Vonage Offer in Terms of Calling?
Vonage’s plans contain a number of calling and interaction options. Some features are only available in higher-level plans, while others are optional and can be added for a price. The following are some of the features
Hold the phone call
Caller ID is a feature that allows you to see who
One Extension for Multiple Devices
HD Voice: For crystal-clear calls on any device.
Call Announce:
A customised alert that whispers information about the call, such as if the call is related to a sales opportunity.
Call Screening: Displays the caller’s name and allows the user to accept or reject the call. Do Not Interrupt: Callers are directed to voicemail. On your phone’s display, the Busy Lamp Field displays the status of these other extensions.
Call Continuity: Automatically identifies when a call is terminated due to phone connection issues (for example, if the power or internet goes out) and routes the call to a backup number. Call logs are detailed records of each and every phone call. Call Park: This feature allows users to “garden” calls in a designated location so that different team members can pick up the call. Because you’re on another call, call waiting provides a quiet indication of incoming calls. Create unique labels for number or extensions using custom call tagging.
Calls to directory assistance are supported by this feature (411). The cost of a call is $1.99 per minute. Users can establish rules to block both inner and outgoing calls with Call Blocking. Follow Me: Incoming calls can ring four or five digits in a predetermined order. Call Flip: This feature allows users to transfer a call from one device to another, such as from a smartphone to a desk phone. Customers summon a specific user by clicking on a button (typically on a website or in an email signature). Spam Shield: Keeps track of incoming calls and flags them as spam calls.
This option is $2.99 per month per user. Vonage Visual Voicemail sends a textual transcript and voice file of all voicemail messages to the user’s email address. On some plans, this service costs $4.99 per user each month. Call recording costs $3k per user per month for on-demand recording and $49.99 per month for automatic company-wide recording.
